Our Leadership Team
A big factor to NSG’s success is our experienced and collaborative leadership team. This tenured group of leaders has extensive industry experience as well as their own unique areas of expertise that help to determine the strategic direction and delivery of services for our organization.
Pat Chavanu joined NSG as Senior Vice President of Sales in 2012. With over 20 years of experience in insurance and the managed care industry, Pat has become NSG's President. He is responsible for executing NSG's strategic plan and ensuring the overall success of the organization. Prior to NSG, Pat worked for PMSI as Chief Sales Officer, Intracorp as Vice President of Sales and Account Management, and GENEX Services, Inc. as a Regional Vice President. Pat has a M.A. in Leadership from University of Denver and a B.S. in Finance from the University of Nebraska.
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Jeff Watrobsky is the Senior Vice President of Strategy & Technology and joined NSG in September, 2012. Jeff is responsible for overall strategy, marketing, and technology initiatives that will be essential to ensuring NSG’s continued commitment to thinking differently about physical therapy management. Jeff has more than 20 years of experience working in the workers’ compensation managed care arena. Prior to joining NSG, Jeff was the Director of Strategic Partners at Mitchell International, Inc. Jeff has a B.S. in Health, Policy & Administration from The Pennsylvania State University.
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Bruce Kindy is the Senior Vice President of Sales and joined NSG in December, 2012. Bruce is responsible for driving sales strategy and firmly establishing NSG within the national market. Bruce has more than 20 years of service and sales leadership in the workers' compensation industry. Bruce has worked for prominent organizations including GENEX Services, Bunch & Associates and more recently Prime Health Networks.
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Tiffany Gay is the Vice President of Client Services and joined NSG in June, 2012. Tiffany is responsible for overseeing a team of sales representatives and account managers who manage current client relationships and are responsible for assisting their clients with optimizing savings, utilization and management of NSG's Physical therapy program. Tiffany has more than 20 years of experience working in the insurance and workers' compensation arena. Tiffany worked for PMSI as the Senior Director of Account Management & Client Implementations. Tiffany has a B.A. in Psychology from California State University.
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Kim Lough is the Vice President of Care Management Operations and has been with the company since 2002. Her team is responsible for ensuring that the needs of NSG’s payors, providers and patients are delivered with the highest level of satisfaction and efficiency. Kim is also responsible for developing strategies and policies aligned with the organizational goals and client requirements. Kim has over 25 years of experience in operations and people management, and this diverse background has given her exposure to many different operating platforms. Prior to joining NSG, Kim worked as a Project Manager for Chase Paymentech Solutions, Manager of Implementations for Equifax Card Service, and Operations Manager for Army Aviation Federal Credit Union.
Pat Merrill joined NSG as Vice President of Network Development and Provider Relations in 2011. Pat is currently responsible for the strategic and operational leadership of NSG’s Network Development and Provider Relations Departments. She has over 25 years of experience working with large employers; providing solutions for their occupational medicine and workers’ compensation injury care needs. Prior to joining NSG, she was founder and principal of Health Management Resources, Inc.; a project based company providing consulting and contracting services for employers and physician practices in the areas of healthcare operations, business development, and managed care. Pat is a member of the Southern Association of Workers’ Compensation (SAWCA) and the Georgia Self Insured Association.
Ray Lepage is Vice President of Information Technology and has been with NSG since 2005. Ray’s responsibilities are comprised of engineering, implementing and supporting all technology at NSG. This includes voice and data communications, proprietary software development, project management, and information security. Ray has over 12 years of experience in Information Technology. Prior to joining NSG, he worked as the Manager of IT – Directory Services for Capital One Financial, and spent a total of six years at Capital One holding a variety of senior technical and management positions. Ray began his IT career with GTE Mobilnet. He is a graduate of Longwood University, with a Bachelor of Science degree in Exercise Science.
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Jennifer Bailey is NSG’s Controller and has been with the company since 2010. Jennifer oversees the Finance Department, which encompasses all financial and accounting operations. Prior to NSG, Jennifer worked as a senior associate for Big 4 public accounting firm PricewaterhouseCoopers and gained experience in various industries, including investment management, retail and manufacturing. Jennifer is a graduate of the University of South Florida, with a Bachelor of Science degree in Accounting, and is also a licensed Certified Public Accountant in the state of Florida.